To place an order, follow these simple steps:

• Browse our site and select the items you wish to purchase.
• Add the items to your cart by clicking the "Add to Cart" button.
• When you are finished shopping, click "Order Now".
• Provide your Name, Delivery Address, and Phone Number so that we can share them with the delivery company.
• Click "Confirm Order" to finalize in one click.
• We will call you to confirm your order, then we will carefully prepare it and ship it to the indicated address.

Our Customer Service team will be happy to assist you in placing your order over the phone by calling us at +212 661 697 790.

No, you do not need to create an account to place an order. You can place an order as a guest. 

However, by registering, you can keep your favorite items in your wishlist and automatically join our WESTBAY CLUB Community from your very first order, bringing you closer to exclusive benefits and privileges such as access to private sales, exceptional loyalty discounts
and all upcoming drops!

The Payment Methods available on www.westbayseries.com are
as follows:

1. Cash On Delivery: At the time of home delivery, ensure you have the exact cash amount to hand over directly to the delivery person.
2. By Credit Card on the site (before shipment): Secure payment via the CMI online payment platform, guaranteeing the security and confidentiality of your transactions.

For more information, please refer to our shipping policy.

It is possible to cancel some of your items before the order is prepared. You can also add new items by contacting us via our phone number +212 661 697 790 (Whatsapp available).

We deliver your orders to your home via a professional delivery company, a leader in Morocco, ensuring fast and efficient service.

If you have opted for cash on delivery, please prepare the exact amount in cash to hand directly to the delivery person upon receipt of your order.

For more information, please refer to our shipping policy.

Delivery times are generally between 24 and 48 business hours throughout Morocco, following confirmation of your order.

For more information, please refer to our shipping policy.

• Delivery charges are 30 Dhs throughout Morocco.
• Delivery is free on purchases of 500 Dhs or more.

You are authorized to open and check your package before proceeding with payment, in order to ensure your order is correct.
commande.

We kindly ask you, however, to open the packaging delicately and with care to avoid any damage to the items.

Only defective or damaged items may be returned to us for exchange or refund within a maximum period of 7 days following receipt of the order. Sale items are not eligible for a refund.

To return an item, please follow these steps:

1. Contact our customer service department to notify us of the return and explain the reasons (please attach photos for quality issues). A return form will be sent to you.
2. Carefully place the item in its original packaging, in its original condition, unworn, unwashed, with all tags attached, and include the duly completed return form.
3. Ship the package to the return address specified on the form, via Amana or the delivery company that delivered your initial order, and keep us informed of the shipment.
4. Once your return is received and inspected, we will notify you of the approval or rejection of your return.
5. If your return is accepted, we will proceed to replace the defective item with an identical one, if available. In the event of unavailability, you will have the option to select an alternative color in the same category.
6. We will ship the replacement package containing the exchanged item via our delivery partner. You will receive home delivery within 24 to 48 hours, similar to the first shipment.
7. If no replacement option is possible, we will contact you to obtain your bank details in order to refund you by bank transfer.

Please consult our return policy for more information.

We have implemented reliable security measures to protect your personal data against loss, unauthorized use, or unauthorized access. All data is encrypted using SSL (Secure Socket Layer) technology. 

Access to your data is limited to those who need it to perform their duties, and these individuals are subject to a duty of confidentiality.

For more information, please refer to our privacy policy.

• Phone (Call / WhatsApp): +212
       661 697 790.
• Contact form on our website.
• E-Mail: contact@westbayseries.com

Our Customer Service is available 7 days a week, from 9 a.m. to 7 p.m. We strive to respond quickly to all your requests.