Refund policy

At WESTBAY SERIES, your satisfaction matters to us. This policy outlines the conditions for handling defective items, sizing issues, and order cancellations.

For any inquiries, please contact us at contact@westbayseries.com.

Returns and Refunds

All sales are final, unless the item received is defective.

We do not accept returns, exchanges, or refunds for a change of mind, an incorrect size selected when ordering, or personal preference. However, certain sizing issues may be covered by our Size Guarantee, as explained below.

Received a defective item?

Please report the issue within 5 days of delivery, providing your order number and clear photos showing the defect.

To qualify, the item must:

·        Be unworn, unwashed, and unaltered.

·        Have its original tags intact.

·        Be in its original packaging.

Our team reviews each request individually. If approved, we will issue a full refund to the original payment method used for the purchase.

Depending on your bank, the refund may take 5–10 business days to appear in your account.

WESTBAY SERIES Size Guarantee

Choosing the right size online is not always straightforward. Our Size Guarantee provides support when an item’s proportions differ significantly from its expected measurements.

What this guarantee covers

This guarantee covers objectively visible fit issues assessed against the intended measurements for the model. For example, sleeves may be unusually short or long, beyond the standard tolerance of ±1–2 cm.

It does not apply when the item matches the size ordered, but you simply prefer a looser or more fitted cut.

The following conditions apply:

·        Only one item per order is eligible for this guarantee.

·        Sale or clearance items may be excluded.

·        Requests involving misuse or repeated abuse will be declined.

·        Eligibility is determined by WESTBAY SERIES after comparing the photos provided with the item’s intended measurements.

Conditions and Resolution

Your request must reach us within 5 days of delivery. The item must be in its original condition, unworn except for the try-on required for the photos, unwashed, and unaltered, with its tags attached.

If approved, you will receive store credit equal to the amount paid for the item, after discounts and excluding shipping costs.

This store credit has no expiration date and can be used toward a future order.

Submitting Your Request

Send your request to contact@westbayseries.com, including:

1.     Your order number.

2.     The name of the item concerned.

3.     Clear photos of the item being tried on, with the tags visible, showing the sizing issue.

Our team will review the information provided and respond as soon as possible.

Order Cancellation

You have 48 hours after purchase to request a cancellation at no charge, provided the order has not already shipped or reached its final stage of production.

After this period, any accepted cancellation will incur a fee of 50% of the order total to cover administrative, processing, and production costs already incurred.

Orders that have already shipped or entered their final stage of production can no longer be cancelled.

For any questions about your order, our team is available at contact@westbayseries.com.