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Every WESTBAY SERIES order is sent through a secure delivery service with tracking, allowing you to follow your parcel until it arrives.
Free shipping is available for orders meeting the minimum amount for their destination, as listed below. It is applied automatically at checkout—no promotional code is required. Shipping charges for other orders are displayed at checkout.
Customs Duties and Import Charges
Product prices and shipping charges do not include import duties, taxes, or customs clearance fees. Any applicable charges are the customer’s responsibility and depend on the destination country.
Before ordering, we recommend checking with your local customs authority to understand any additional costs.
Deliveries to Remote Areas
Certain destinations may be subject to a remote area surcharge. Where applicable, this charge will be displayed at checkout after you enter your delivery address .
Remote area surcharges remain payable even when your order qualifies for free shipping.
Order Preparation and Tracking
We carefully prepare and dispatch orders within 3 days of placement, allowing time to check each order before shipping.
Once your parcel has been dispatched, you will receive a tracking link.
Cancellation requests are handled according to our Returns, Refunds & Size Guarantee Policy. If you need to change an order, contact us promptly at contact@westbayseries.com. Changes cannot be guaranteed once preparation has begun.
Estimated Delivery Times
The following delivery estimates apply after dispatch and are not guaranteed.
| Destination | Estimated delivery | Free shipping threshold |
|---|---|---|
| United Kingdom, including Wales | 5–9 business days | Orders over £79 |
| Netherlands and Belgium | 6–10 business days | Orders over 79€ |
| Germany | 5–9 business days | Orders over 79€ |
| France, Spain and Portugal | 5–9 business days | Orders over 79€ |
| United Arab Emirates, Qatar and Saudi Arabia | 6–9 business days | Orders over $99 |
| United States | 6–10 business days | Orders over $99 |
| Canada | 6–10 business days | Orders over $99 |
During promotions or periods of high demand, preparation and delivery may take longer than usual.
We process orders Monday through Friday, excluding public holidays. Orders received over the weekend are processed on the next business day.
Damaged Parcels
If your parcel arrives damaged, please email contact@westbayseries.com within 5 business days of delivery, including your order number and clear photographs of the packaging and damaged items.
Our team will review the situation and assist you. This reporting period does not limit any applicable statutory rights.